Debt Collection
Go4cusomer
Collections ensures reducing of Aging loss by maximizing the
collection efficiency across various B2B and B2C entities.
Go4customer
has experience of a wide variety of collection processes ranging
from small ticket credit card receivables to large mortgage loan
installments.
The outbound calls are made for the
1st and 2nd stage collections. The calls are made to delinquent
customers to gain a promise to pay or when acknowledging the
payment.
The range of
customers handled is across multiple verticals. Go4customer has
extensive expertise in:
-
Consumer
Banking & Retail Finance
-
Commercial
Finance
-
Industrial
Collections
The core of the
company's success in this function rests with its highly competent and
motivated team of experienced collections professionals.
The agents handling these accounts are
fully compliant with the Fair Debt Collections Act. All agents are
trained and tested comprehensively on FDCPA. In addition, production
scheduling and call processes are designed to ensure full adherence to
FDCPA at all times.
These agents
trained by experienced training personnel catering to a training
requirement like voice and Accent Neutralization; need based process
and soft skill trainings.
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