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Go4customer helped us increase our topline numbers with an effective outbound telemarketing program. Their highly motivated team with a focused strategy helped us achieve our sales and revenue targets with ease. We highly recommend their services
It was a pleasure working with Go4customer. Their customer survey service helped us gain insight of customers’ expectations and preferences. Really appreciate the work done.
Go4customer has done what no other telemarketing service provider has ever done. It has helped us build our brand image and propelled our sales. Thank you team for making us emerge as conqueror.
Till the time we outsourced our toll free services to Go4customers, we never imagined how positively it could help us acquire new clients and help our business grow. Thank you, team for making our business a huge success.
After availing Go4customer’s 24*7 order taking service, we saw a steep surge in our sales. Their pro-active executives seized every single opportunity of sale. Thanks to this efficient team, our sales has increased manifold.
For companies in the US and UK, looking to outsource their resource intensive office functions to off-shore destinations, India happens to be natural choice. The country enjoys a distinct stature in the global outsourcing industry. Although destinations like Philippines and Eastern European nations have started giving stiff competition to India call centres in global arena, India continues to enjoy its dominant status in the global Business Process Outsourcing and Off-shoring (BPO) industry.
Businesses from various industry verticals, irrespective of their nature, size, and business transaction features, are getting attracted towards India, and willingly outsource their mission-critical call centre specific operations to service providers in India. Collaborating with a reputed call centre in India has not only become a global phenomenon, but is also a strategic business decision to leverage competitive edge over competition.
Call centres in India primarily help organisations in performing, managing, and monitoring low-end manual business functions like customer service, telemarketing, and online researches, in the most competent, streamlined, and cost-efficient way. These call centres India render services to global enterprises on the model of “pay per use”, which ensures prudent, cost-effective use of available resources aimed at enhancing the quality and efficiency of call centre services. By acquiring the highly acclaimed services rendered by call centres in India, several global corporations, SMEs, blue chip companies, and even PSUs have been able to accomplish a wide array of essential business specific functions quite proficiently.
Why outsourcing call centre operations to Indian service providers makes sense?
India is a world leader in providing call centre services. The size of BPO exports in the country was valued at 18 billion USD in the year 2015 and is projected to grow to USD 50 billion by the year 2020. There are many factors that have led India to achieve this enviable reputation in the highly competitive global business landscape. Some of these factors include
Availability of talented human resources – India is blessed with a large pool of well-educated, adeptly-trained business executives who can ensure insightful interactions with customers. The country also has a large English-speaking population and a large number of IT literate, tech-savvy graduates. These qualified and trained executives are available in India at significantly lower wages, as compared to those in other developed nations. As a result, various global players are acquiring services from call centres India.
Comprehensive range of call centre services – India call centres offer one-stop solutions for all the outsourcing needs of business firms. These call centres India render a comprehensive range of services, which include inbound services, outbound services, telemarketing services, technical support services, data verification services, web-enabled services, as well as market research and consumers survey services. Besides these, every call centre India offers a unified call centre management platform which helps businesses in monitoring the efficiency of outsourced services conveniently.
Round-the-clock assistance and support – India call centres provide uninterrupted assistance, guidance, and support to businesses by offering round-the-clock call centre services. Every call centre in India ensures that their representatives remain accessible through telephone and other communication channels round-the-clock. This way, they ensure that the voice of customers (VoC) never goes unheard. This is such a crucial value-centric business aspect that can help organisations deliver uninterrupted assistance and support services to customers and garnering enhanced reputation worldwide.
Supportive government policies – As call centres in India have played significant role in reducing youth unemployment rate, the Indian government has passed several outsourcing specific policies that support the expansion of call centre industry in the country. These supportive government policies not only include redemption and rebate on taxes levied on export of ITES and call centre services, but also ensure availability of well-equipped office infrastructures and software technology parks in premium business locations across the country.
Cutting-edge technologies – Every call centre India uses cutting-edge technologies, and makes use of highly proficient business specific tools to accomplish outsourced call centre services in a proficient manner. By using latest technologies, each India call centre ensures high-quality services as well as immaculate monitoring of the outsourced functions. It also helps businesses to minimise their operational and infrastructural expenditures on call centre specific functions.
Cost-effective services – As businesses do business, they pay special attention to “cost-efficiency” factor of outsourced services. Every call centre in India offers highly immaculate, round-the-clock services to businesses at quite affordable cost. Owing to availability of skilled, qualified, and experienced workforce at significantly lower cost as well as supportive government policies, India call centres have been able to offer cost-effective call centre solutions to businesses worldwide. This has helped India in attracting several global players from diverse industry verticals.
Apart from all these factors, India also enjoys the unbeatable confidence of global enterprises. As India call centres have successfully been meeting the dynamic needs and unique specifications of businesses from diverse sectors, it is a prudent step to collaborate with a leading call centre in India to gain a competitive edge over counterparts.
Why you must collaborate with Go4customer?
Go4customer is a leading call centre in India that offers one-stop solution for all your call centre specific requirements. We have a pool of skilled and proficiently-trained executives, who use best-in-class technologies, to ensure enriching customer experience. We possess a distinct level of expertise, outsourcing insights, and call centre specific professional acumen to help you drive your business bottom lines.
To help you realise strategic business goals quite competently, Go4customer offers a comprehensive range of call centre services, which include:
Inbound call centre services – We render inbound call centre services to administer incoming requests from customers for support, guidance, and business information.
Outbound call centre services – Go4customer’s outbound call centre services help you roll-out personalised, efficient, and immaculate telemarketing campaigns.
Web-enabled call centre services – Go4customer’s web-enabled call centre services help you render online customer support services through chats, emails, and instant messengers round-the-clock.
Research and survey services – We use latest CATI technologies and analytical methodologies to gather, analyse, and quantify statistical data and information.
Data verification – Go4customer undertakes pragmatic approach to verify the authenticity, reliability, completeness, and accuracy of business data.
Technical support services – Go4customer has adequate number of skilled technicians who can render immaculate remote technical assistance to your customers.
Contact Go4customer, a leading call centre India, to streamline your non-core business functions.