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Go4customer Blog

What are the Features of Call Centre Systems?

Posted by Sukriti Saini on Jun 20, 2018 04:42:19 pm
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Every company needs to outsource its call centre functions to a reliant call centre service provider. However, the work of a company doesn’t end after choosing the call centre, they also need to decide the features they would like to avail for their company. A company cannot decide what it wants till the time it is oblivion to the features and their relevance. Hence, in this blog, we tell you the different type of call centre f... Read more>>

6 Call Centre Best Practices You Must Adopt before it’s Too Late

Posted by Sukriti Saini on Jun 11, 2018 02:23:07 pm
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The call centre industry is thriving more and more each day. There are ample of job opportunities for the public, partnership opportunities for the call centres and the competition is cut-throat. However, even when everything is in the favor of every call centres services provider, there are some concerns in the mind of each of such company holders. Two of the basic concerns are the high employee attrition rate and low customer retentio... Read more>>

Why is 24 Hour Answering Service imperative for Law Firm Owners in UK?

Posted by Rahul Garg on Jun 05, 2018 11:43:10 am
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With the time, 24/7 answering service has become a crucial part of the law firms. This is so because lawyers cannot answer potential or current client’s calls all the time owing to multiple reasons that include court hearings, interview with witnesses, etc. Moreover, voicemail system cannot help the law firm owners because of the given reasons: 72% clients disconnect the call when they reach an automated answering machine... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking care of noncore business activities. Apart from that, running an in-house call centre in UK isn’t just like a walk in the park as you have to invest a lot of money in hiring capab... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
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Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they have to deal with the mood of different callers as well. Not few but many of these callers call because they are upset rather furious at the company. Handling a significant amount of such c... Read more>>

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