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Go4customer Blog

Reasons For Growing Adoption Of Cloud Technology By Call Centres

Posted by Taniya arya on Sep 19, 2016 05:41:03 pm
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Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the burden of managing complex telephony networks & infrastructure, thereby freeing you up to look after what matters most to call centres - customers.   Just as Siri and Google voice &m... Read more>>

Top Three Lessons From Pokémon Go For Businesses

Posted by Taniya arya on Sep 12, 2016 05:55:57 pm
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By now you have probably heard about Pokémon GO, the free-to-play, location-based augmented reality game developed by Niantic Inc. This innovative mobile app has taken the world by storm. With its augment reality (AR) platform, Pokémons have been appearing everywhere all across the globe from rivers and puddles to restrooms of colleges, and users of the app have spent their maximum time in catching Pokémon and train... Read more>>

The Benefits of Marketing Automation for SMEs

Posted by Taniya arya on Sep 03, 2016 04:46:18 pm
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Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill your daily need items? You have the option to jot down the essentials from an e-grocery store without going anywhere. Technology has made all the things easier that we have ceased to notice... Read more>>

Customer Service as a Marketing Strategy: A Proficient Amalgamation that Yields High Revenue

Posted by Taniya arya on Sep 01, 2016 06:06:09 pm
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“Well done is better than well said”– Benjamin Franklin The famous aphorism also stands true for any business as it implies that your customers respond better to what you do for them in spite of what you are saying or you are going to do.  This is exactly why exceptional customer service needs to be closely aligned with your marketing strategy.  With consumers increasingly turning to digital mediums inc... Read more>>

Top Technology Trends to Improve Customer Experience

Posted by Taniya arya on Aug 29, 2016 04:25:13 pm
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Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is supported by structured data, enhanced by sensors and completely automated by connected devices to render customised experience to their customers.  Undoubtedly, we have seen some exciting ... Read more>>

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