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Go4customer Blog

Does Innovation in Call Centres Pay Dividends? Time to Ponder!

Posted by Rishabh Arora on Mar 14, 2017 10:44:00 am
Outsourced-call-centres

Call centres are a complex vertical. Understanding its dynamics and the process that goes into its successful functioning has often come across as a tedious task for most. Many academicians and industry experts have stressed on innovation as one of the prime contributors to success in call centre industry. Big organisations often tend to shy away from operating an in house call centre, let alone innovation in this area. Such organisatio... Read more>>

Crucial Factors To Consider Before Selecting an Outbound Call Centre

Posted by Sakshi Sharma on Mar 10, 2017 12:19:48 pm
Outbound-call-centre

Call centre: A privilege of the past but a necessity of today! With the rapid expansion of businesses these days, more and more companies are preferring to outsource their operations rather than performing those in-house. If we take a glance at the call centre industry, then there are approximately a hundred and sixty thousand call centres operating around the globe. The question which arises here is what all criteria will help you in n... Read more>>

Four Secrets Towards fostering a Customer Centric Culture

Posted by Sakshi Sharma on Feb 20, 2017 04:20:26 pm
Call-Centre-Services

The importance of customer service is known to all, and nobody is oblivion to the same. Impeccable customer service is more of a habit than anything else. At the end of the day, it is your employees who are providing these services to your customers. Therefore, it becomes even more crucial for you to foster such a setup within the organisation which is customer centric. In order to ensure efficiency in call centres services it is cen... Read more>>

4 Secrets To Ensure Impeccable Customer Service

Posted by Sakshi Sharma on Feb 16, 2017 05:00:10 pm

Customer service – one factor because of which small businesses are preferred over multi-billion dollar international chains. The way a company treats its customers says it all about the organisation. You might be having the most competent product but if you fail to deliver a good experience to your customer, every other thing would go down the drain. The reason why a few companies are able to do better than others, even when the ... Read more>>

4 Customer Service Catastrophes You’re Probably Unaware About

Posted by Sakshi Sharma on Feb 10, 2017 12:42:46 pm
Call centres outsourcing

“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of despair and melancholy. The importance of customer service has already been emphasized upon enough and preaching any more about how vital it is for you to keep these deities happy is irrelev... Read more>>

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