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Go4customer – Call Centre Blogs

Fail-safe Strategies for Customer Engagement in 2017

Posted by Taniya arya on Dec 20, 2016 03:09:09 pm
Outsourced-call-centre

Let’s face it, there are some customers that perhaps never come for a repeat purchase. You know the ones who have spent half an hour yelling at you about hold times or prices or whatever else that makes them irritated. It is always good to wave goodbye, but you can’t afford to lose any customers. Nowadays it is extremely difficult to ignore those customers because they aren’t just always right, but they also armed with... Read more>>

How can a Live Call Answering Service Benefit your Growing Company

Posted by Taniya arya on Dec 09, 2016 12:22:11 pm
Answering-service-for-small-business

Have you ever pondered about switching to a live call answering service to deliver quality support to your customers? When your company is experiencing a high influx of customer calls because of increased business functions, it’s crucial to make sure that you are performing well across all business operations. To overcome such problem, hiring a live telephone answering service to handle overflow of customer calls can be the perfec... Read more>>

Voice is not dead! It’s Still a Dominant Player in Omnichannel Customer Engagement

Posted by Taniya arya on Dec 01, 2016 12:55:03 pm
Outsourced-telemarketing

Customer-centricity is the key driving force behind outreaching wide audience and accelerating the momentum of generating sales. In the current times, customer expects multimodal forms of engagement with aid of mobile and digital channels. The transformation from conventional engagement channels to modern digital models has reached the edge. This omnichannel customer engagement promises next-generation experiences for your customers and... Read more>>

Important Steps to Follow to Turn Cold Leads into Warm

Posted by Taniya arya on Nov 29, 2016 10:18:06 am
Lead Generation Services

Let’s face the truth that in spite of our noble intentions and great ideas, sometimes, our lead generation strategies don’t go hand in hand with the ground reality. You may have intended towards starting a monthly or weekly newsletter to get in touch with your audience but somehow it never could see the daylight, you may have planned of running a regular series of “How To” videos on YouTube or perhaps you have ga... Read more>>

Why Reducing Customer Effort is Important to Build Customer Loyalty

Posted by Taniya arya on Nov 23, 2016 11:09:32 am
Call centre outsourcing service

There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your business to others, which in turn, gives you a high return on the time, money and energy you invest in delivering amazing customer service. According to Gartner, “65% of a company&r... Read more>>

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