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Go4customer Blog

Automate Telephone Answering Services For Better Customer Experience

Posted by Taniya arya on Sep 29, 2016 05:50:28 pm
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Today, every business pioneer is looking forward to outreach new customer base to thrive in this stiff competition. Not attending a customer call means losing a lucrative business deal. In fact, the major setback for your company is when you fail to answer the queries of your customers in the right manner. Herein, telephone answering service plays a pivotal role in achieving utmost customer satisfaction level. Customer today do not l... Read more>>

Significance of Multichannel Call Centre Service

Posted by Taniya arya on Sep 26, 2016 11:28:04 am
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With advancements in the field of technology, call center industry began to understand and adopt newer technologies that help in delivering more value to business. Call centers no more solely rely on phones to take orders and assist customer queries. Customers prefer to call/contact service providers through multiple channels including email, voice or web chat, social media networking, etc. Researchers have shown that businesses followi... Read more>>

Reasons For Growing Adoption Of Cloud Technology By Call Centres

Posted by Taniya arya on Sep 19, 2016 05:41:03 pm
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Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the burden of managing complex telephony networks & infrastructure, thereby freeing you up to look after what matters most to call centres - customers.   Just as Siri and Google voice &m... Read more>>

Top Three Lessons From Pokémon Go For Businesses

Posted by Taniya arya on Sep 12, 2016 05:55:57 pm
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By now you have probably heard about Pokémon GO, the free-to-play, location-based augmented reality game developed by Niantic Inc. This innovative mobile app has taken the world by storm. With its augment reality (AR) platform, Pokémons have been appearing everywhere all across the globe from rivers and puddles to restrooms of colleges, and users of the app have spent their maximum time in catching Pokémon and train... Read more>>

The Benefits of Marketing Automation for SMEs

Posted by Taniya arya on Sep 03, 2016 04:46:18 pm
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Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill your daily need items? You have the option to jot down the essentials from an e-grocery store without going anywhere. Technology has made all the things easier that we have ceased to notice... Read more>>

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