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Go4customer – Call Centre Blogs

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
inbound call centre service

For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermore, low response time is the most important attribute of good customer service. The notable factor is that swift responses improve customer service experience by 40%. Customers, especially... Read more>>

5 Best Examples of Good Customer Service

Posted by Rahul Garg on Dec 18, 2018 04:13:41 pm
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“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because if organisations offer impeccable support service to customers at the time of need, the latter would more likely to stay with the brand for a longer period of time, and this will provide bett... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
Inbound-and-Outbound-call-centers-min

Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creates a negative brand image. From the business’s perception, this isn’t good at all. Here, the significance of call centres increases as they help their clients by ensuring that c... Read more>>

Why shouldn’t Firms run a Pre-Employment Background Check by themselves?

Posted by Rahul Garg on Dec 13, 2018 10:53:46 am
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For any company, having a myriad of dexterous employees is vital because that’s the only way to increase the pace of business growth. It is so because diligent employees always push their limits while doing their work, which consequently, increases the odds of achieving business objectives sooner. However, nowadays, getting the right candidates on board has become one of the arduous tasks for business owners. Why is it so? Here... Read more>>

How can Outbound Call Centres secure Telemarketing Success?

Posted by Rahul Garg on Dec 04, 2018 11:43:14 am
outbound_call_centres

Nowadays, companies are pushing their limits so that they can come up with some prodigious products that can draw the attention of maximum customers. To boost the sales of products, promotion is vital. Here, telemarketing seems a perfect option because it is a cost-effective strategy that can really help to increase the sales graph. But getting desired results via telemarketing isn’t easy as it is very difficult to make potenti... Read more>>

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