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Go4customer Blog

4 Hidden Live Chat Mistakes that Support Agents aren’t aware of

Posted by Rahul Garg on Sep 12, 2018 02:28:44 pm
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In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering customer service through various channels such as telephone, email, live chat, etc. With time, the live chat support service has got the attention of customers, especially the millennial on... Read more>>

Do’s & Don’ts to create perfect Call Scripts

Posted by Rahul Garg on Sep 07, 2018 05:51:51 pm
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‘‘Work hard in silence, let your success be your noise.’’ - Frank Ocean In the business world, it is believed that hard work is the key that can help to fulfil your desires. In order to create a positive image of the business in the customers’ mind, it is significant to take care of every need be it small or big. Voice channel is all time favourite choice of customers. That’s why it is paramo... Read more>>

How to Choose a Telephone Answering Service?

Posted by Mishika Chawla on Aug 29, 2018 03:18:39 pm
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“It is said that by 2020, 85 percent of the customer interactions will be handled without the assistance of a human being.” The importance of answering service cannot be denied in the modern day business scenario. The prime reason for this is that the customers demand services in real time. The prime importance of this can be seen in the medical field wherein the hospitals have 24 hour telephone answering service catering... Read more>>

4 Phenomenal Tips that Telemarketers Must Keep in their Mind

Posted by Rahul Garg on Aug 27, 2018 03:00:40 pm
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‘‘Never give up. Today is hard, tomorrow will be worse, but the day after tomorrow will be sunshine.’’ - Jack Ma Hard work and patience are the two major factors that can help to get the desired results. Telemarketing obviously helps in increasing the sales of the products or services. But to get the better results via telemarketing, it is paramount to have all the necessary resources such as adept teles... Read more>>

Do’s and Don’ts to nurture B2B Leads via Email Marketing

Posted by Rahul Garg on Aug 24, 2018 11:48:19 am
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From the business’s point of view, having so many leads is definitely pleasing to the eye. But at the end of the day, the fact that matters is how many prospects are turned into customers. That’s why it is essential to nurture leads. As per the reports, 79% of leads never turn into sales. For the sake of business’s expansion, organisations approach B2B lead generation companies. Marketers can easily nurture leads if... Read more>>

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