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Go4customer – Call Centre Blogs

4 Customer Frustrations that can harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
customer-frustration

“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This can be done if customers get quality support service in an hour of need. Apart from making customers happy, it is extremely important for companies to offer first-class support service to secure... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
inbound call centre service

For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermore, low response time is the most important attribute of good customer service. The notable factor is that swift responses improve customer service experience by 40%. Customers, especially... Read more>>

5 Best Examples of Good Customer Service

Posted by Rahul Garg on Dec 18, 2018 04:13:41 pm
good-customer-service

“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because if organisations offer impeccable support service to customers at the time of need, the latter would more likely to stay with the brand for a longer period of time, and this will provide bett... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
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Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creates a negative brand image. From the business’s perception, this isn’t good at all. Here, the significance of call centres increases as they help their clients by ensuring that c... Read more>>

Why shouldn’t Firms run a Pre-Employment Background Check by themselves?

Posted by Rahul Garg on Dec 13, 2018 10:53:46 am
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For any company, having a myriad of dexterous employees is vital because that’s the only way to increase the pace of business growth. It is so because diligent employees always push their limits while doing their work, which consequently, increases the odds of achieving business objectives sooner. However, nowadays, getting the right candidates on board has become one of the arduous tasks for business owners. Why is it so? Here... Read more>>

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