Help desks are similar to call centres; however, it is a more resourceful platform which provides end users with accurate business information and efficient support. The prime purpose behind setting up a help desk call centre by businesses is to offer immaculate guidance and assistance to customers regarding their products and services. Businesses worldwide offer help desk solutions to customers through various communication channels, such as instant messaging, toll-free telephone helpline numbers, or emails.
The current generation expects prompt and efficient after sales support for a product or service that they have paid for. A 24 x 7 customer support help desk is therefore an important element for organizations to build brand loyalty and achieve higher customer satisfaction amongst its existing customers. Organizations that do not invest in providing competent help desk services to its customersstand to lose out to competition in the long run. The primary function of help desk call centres is to provide technical support and other related product or service information to customers.
If you want to streamline your customer service, collaborate with Go4customer, a leading help desk call centre in the United Kingdom.
Go4customer has the necessary expertise and resources to manage your help desk call centre efficiently. We have rich experience in serving blue chip corporations, government entities, and small enterprises for their help desk outsourcing needs. Our help desk outsourcing services have empowered our global clients by improving their customer satisfaction scores and have improved their overall business. Our technology driven help desk services help your internal staff to focus on your key competencies while we act as the first point of contact for your customers.
Help desk call centre services provide dedicated round-the-clock support mechanisms for end-customers. This adds value to your business, enabling you to provide impeccable first call resolution to your customers in most cases.Help desk call centres have adeptly trained executives to offer you a comprehensive range of help desk outsourcing services, which guarantees a noticeable business growth.
Go4customer’s help desk services have all the necessary ingredients to make your business a success. Our scope of services include:
Our help desk call centre services can be your most valuable business asset. Being an expert in the help desk outsourcing sector, Go4customer truly comprehends the significance of offering immaculate support services to help you secure your reputation. This makes us the most preferred outsourcing partner in the UK. Some of our key differentiators are:
We don’t make your business voice sound robotic. Our intelligent scripting technique allows us to handle various queries in the most personalised and efficient manner.
We understand the value of human conversation and do not use automated voice recording tools. We have live agents managing your help desk.
Our strategic training modules nourishthe technical and interpersonal skills of customer care representatives. In order to deliver immaculate help desk call centre solution, weprovide customised training sessions to our agents with a special focus on process specific, domain specific, and industry specific training.
To accomplish strategic business objectives, it is necessary to offer instant solution to your customers round-the-clock. We ensure an uninterrupted support mechanism to help your business remain accessible to customers round-the-clock, even on holidays.
In addition to delivering unparalleled support services to customers, we also ensure that our help desk call centre solutions are in compliance with industry specific rules and regulations.
We share timely analytical reports with our clients to help them gauge through the efficiency and competency of their customer service function.
To ensure immaculate monitoring of help desk call centre services, we follow a stringent policy of 100% call recording.
We are adept at integrating existing client data base with our highly proficient customer relationship management software
Our help desk call centre solutions are not confined within the boundary of query resolution. We also focus on generating sales leads for your business from incoming calls
Our floor managers conduct real time audits to keep track of all the services availed by customers. Our artificial intelligence and web-based fault tracking tool ensure enriching customer experience.
If you are an organization struggling to provide dedicated help desk services to your customers, it’s time that you should avail our industry leading help desk outsourcing services.Submit your Request
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Go4customer helped us increase our topline numbers with an effective outbound telemarketing program. Their highly motivated team with a focused strategy helped us achieve our sales and revenue targets with ease. We highly recommend their services
It was a pleasure working with Go4customer. Their customer survey service helped us gain insight of customers’ expectations and preferences. Really appreciate the work done.
Go4customer has done what no other telemarketing service provider has ever done. It has helped us build our brand image and propelled our sales. Thank you team for making us emerge as conqueror.
Till the time we outsourced our toll free services to Go4customers, we never imagined how positively it could help us acquire new clients and help our business grow. Thank you, team for making our business a huge success.
After availing Go4customer’s 24*7 order taking service, we saw a steep surge in our sales. Their pro-active executives seized every single opportunity of sale. Thanks to this efficient team, our sales has increased manifold.