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Web Enabled

In the past decade, the internet has emerged as a cost-effective platform to perform several business specific functions, such as marketing, advertising, and selling products and services to customers worldwide. Besides this, it has also helped businesses in managing and monitoring their customer services in a cost-efficient way. To avail the most of this technology as well as to add value-driven aspects to their offerings, the business of all sizes are currently collaborating with efficient web-enabled call centre service providers.

Web-enabled call centre services ensure enhanced competency for businesses, as it relates to accomplishing critical functions, such as marketing, customer service, data management, and process evaluation. Besides this, web-enabled call centre services also help businesses in offering personalised, quick, and immaculate solutions to their customers. Therefore, businesses must prudently collaborate with a trusted web-enabled service provider.

At Go4customer, we put our best foot forward to offer unparalleled web-enabled services to our esteemed clients. Our immaculate web-enabled call centre management system helps global clients, SMEs and blue-chip companies in accomplishing their mission-critical online business functions efficiently. With mammoth industry-wide experience, Go4customer enjoys a respectable stature in the web-enabled call centre industry and is entirely committed to outperforming the SLAs to help clients drive business bottom lines.

Collaborate with Go4customer to procure the benefits of web-enabled call centre services.

What is a Web-Enabled Call Centre Service?

Web-enabled call centre services can be defined as a coordinated system of internet technologies, business strategies, and support executives which helps organisations in streamlining mission-critical functions. Web-enabled call centre services enable businesses to render online care and support provisions to ensure high CX (customer experience) levels. Owing to incessant demands for web-enabled services, businesses try to get the best vendor on board. Web-enabled call centres help companies in managing, monitoring, and accomplishing their contact centre operations.

Web-Enabled Call Centre Services Offered by Go4customer

As one of the leading web-enabled call centres in the United Kingdom, Go4customer offers a wide array of cloud-based call centre services which can ensure a top-level contact centre management system. The cloud-based services offered by the web-enabled call centre can ensure timely analysis of business statistics, the performance of live agents, and efficiency of online business initiatives. Some of our highly acclaimed web-enabled call centre solutions are:

  • Live chat support.
  • Internet-based research.
  • Market trend monitoring.
  • Online marketing, promotion, and advertisement.
  • Social media feedback analysis.
  • Social media trend services.
  • Email support services.
  • Email follow up services.
  • Quality monitoring of inbound and outbound call centre services.
  • Integration of outbound and inbound call centre services.
  • Online Customer satisfaction surveys.
  • Remote takeover (for technical troubleshooting).
  • Data management.
  • Instant messaging services.
  • IVR-based call routing.

Unique Features of Go4customer’s Web-Enabled Call Centre Services

Real-time analytics

Go4customer uses state-of-the-art technologies to ensure real-time analysis and reporting. We are also committed to delivering real time data integration and real-time business intelligence.

Predictive dialler

By using predictive dialler, Go4customer helps businesses in saving the valuable time of their customer care representatives. This helps in enhancing the overall productivity significantly.

Scalability

By offering cloud-based web-enabled BPO services, we ensure clients that they can scale up or scale down their outsourced processes as per dynamic business requirements.

Compliance

Our web-enabled services are in compliance with industry-specific guidelines as well as global recommendations to help you ensure value-centric services to customers worldwide.

CLI localisation

Go4customer is highly-appreciated for CLI localisation feature, which helps to penetrate deep in the targeted market by displaying the area codes local to your prospects.

100% voice recording

To help clients keep a track of web-enabled call centre services, we ensure 100% voice recordings, and store those recordings in a searchable, sortable, and structured database.

Scientific data management

To proficiently manage and monitor the information lifecycle of clients, Go4customer implements scientific data management approach. This ensures timely recycling of business database.

Benefits

Go4customer is one of the renowned web-enabled service providers helping businesses by offering highly proficient web-enabled solutions. Our custom-built web-enabled services help businesses in:

  • Streamlining process specific functions.
  • Reducing overall capital and operational expenditures.
  • Enhancing ROI significantly.
  • Increasing overall business efficiency.
  • Enriching customer engagement methods.

To experience the benefits of web-enabled services, contact us now!

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Testimonials
  • Testimonial TopGo4customer helped us increase our topline numbers with an effective outbound telemarketing program. Their highly motivated team with a focused strategy helped us achieve our sales and revenue targets with ease. We highly recommend their servicesTestimonial Bottom

    George Simpson
    Client
  • Testimonial TopIt was a pleasure working with Go4customer. Their customer survey service helped us gain insight of customers’ expectations and preferences. Really appreciate the work done.Testimonial Bottom

    Timothy S. Williams
    Client
  • Testimonial TopGo4customer has done what no other telemarketing service provider has ever done. It has helped us build our brand image and propelled our sales. Thank you team for making us emerge as conqueror.Testimonial Bottom

    Karl Zimmerman
    Client
  • Testimonial TopTill the time we outsourced our toll free services to Go4customers, we never imagined how positively it could help us acquire new clients and help our business grow. Thank you, team for making our business a huge success. Testimonial Bottom

    Brandon Cook Jr.
    Client
  • Testimonial TopAfter availing Go4customer’s 24*7 order taking service, we saw a steep surge in our sales. Their pro-active executives seized every single opportunity of sale. Thanks to this efficient team, our sales has increased manifold.Testimonial Bottom

    Trish Bryant
    Client