Glossary

What are Agent Status Codes?

These codes define the availability of the agent for the assigned tasks. They are crucial for analyzing agent availability and assigning tasks further, to make sure deadlines are met and the targets are achieved. Time allocation to each call and agent’s productivity can be analyzed by deploying these codes.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

Read more>>