What is Abandoned Call?

It is a call that wasn’t attended by an agent due to various reasons. If it is an inbound call, it might get disconnected because the caller got tired of the wait time. If it is an outbound call, it can be abandoned due to reasons like loss of connection, which is a technical glitch. However, sometimes calls are abandoned because the caller or receiver deliberately hung up.


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Pros and Cons of Outsourced Call Centre Services!

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