What is ACD Automatic Call Distributor?

A telephony device meant for answering calls and distributing them across terminals and call centre agents within an organization. It is programmed to manage incoming calls on the basis of the relevant database that is associated with various numbers. It is a critical part of call centres and is necessary for handling the incoming call volumes efficiently.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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