Glossary

What is Adherence or Adherence to Schedule?

It is the most crucial aspect of managing a call centre, considering how massively it impacts the overall operational competency. Adhering to a strict schedule whilst running a call centre is one amongst the critical factors that will decide whether agents are meeting performance parameters or not.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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