Glossary

What is Agent?

An individual who is involved in B2C communications and is responsible for answering queries and guiding customers. He/she also take up the responsibility to disseminate product information and initiate sales in the outbound process. There are many other responsibilities that are a part of an agent’s KRAs including feedback accumulation and customer lifecycle tracking.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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