Glossary

What is Agent Group?

Classification of agents into groups is as per certain criterion that includes skill set, KRA, and process. These groups work in a synchronized way to adhere to the common KRAs or key responsibility areas while following deadlines and achieving targets as assigned by their reporting manager.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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