Glossary

What is Agent Out Call?

An outbound call initiated by an agent in a call centre. The purposes of this call can be sales, issue resolution, feedback accumulation, order confirmation, contact detail brief, payment processing, etc. This call can be initiated to both existing customers and prospected customer.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>