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The status of an agent’s availability for taking calls. The types of statuses include Available, Busy, Off-Call Work, and After-Call-Work. It is deployed to schedule calls and ensure that calls are assigned as per the availability of agents. Status of availability matters a lot when it comes to streamlining the workflow in a call centre.
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It was a pleasure working with Go4customer. Their customer survey service helped us gain insight of customers’ expectations and preferences. Really appreciate the work done.
Go4customer has done what no other telemarketing service provider has ever done. It has helped us build our brand image and propelled our sales. Thank you team for making us emerge as conqueror.
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