What is Agent Status?

The status of an agent’s availability for taking calls. The types of statuses include Available, Busy, Off-Call Work, and After-Call-Work. It is deployed to schedule calls and ensure that calls are assigned as per the availability of agents. Status of availability matters a lot when it comes to streamlining the workflow in a call centre.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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