What is Agent Status Codes?

These codes define the availability of the agent for the assigned tasks. They are crucial for analyzing agent availability and assigning tasks further, to make sure deadlines are met and the targets are achieved. Time allocation to each call and agent’s productivity can be analyzed by deploying these codes.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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