What is AHOD – All Hands On Deck?

It is an approach to deal with call volume spikes and to ensure that callers aren’t frustrated due to the excessive wait time. There are times when an excessive number of callers contact a call centre. In such situations, the approach of putting every agent within a premise on call helps save the day and in not disappointing customers.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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