What is All Trunks Busy?

A signal that implies unavailability of agents to take any more inbound calls, as they are already busy with the assigned calls. It conveys that all the call centre agents are on call and the system needs to put calls on hold for a while. To diffuse this situation, call centres often play recorded messages to keep more number of callers on hold.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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