What is ANI – Automatic Number Identification?

It is a feature that is a part of the telecommunication network that enables automatic recognition of telephone toll numbers, identity, and address of the callers. In call centres, it is deployed to seamlessly track customer cycle and initiate processes like order processing and billing.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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