are the recorded voice messages from customers that are transferred to agents
as per the nature of an issue or question asked by customers. It is an
automated task, after which the call ends and the recorded message is sent to
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center