Glossary

What is Announcement?

These are the recorded voice messages from customers that are transferred to agents as per the nature of an issue or question asked by customers. It is an automated task, after which the call ends and the recorded message is sent to contact centre.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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