What is Answer Supervision?

In telecommunication, it is the task of monitoring the communication in order to convey to the operator, user or the system that a call has been answered. It is a way to ensure that the calls have been answered and it also aids in maintaining records of the answered calls for future reference.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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