Glossary

What is Answered Call?

In call centres, it refers to the call that has been answered by the agent who is assigned the same. Detailed documentation of each answered call is maintained to make all the essential information available for any requirement that may surface in the future while dealing with a customer.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>