What is Application-Based Routing and Reporting?

This technology enables call centres to route as well as track phone calls in order to categorize them as per the reason for contact. The technology helps call centres and businesses segregate and organize each contact as per categories like sales and technical support, which further helps in maintaining organized documents.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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