What is Appointments Per Hour (APH)?

It roughly translates into the number of appointments booked by an agent within one hour of his/her shift. This is one amongst the major performance metrics that are deployed to measure the productivity of a call centre and agents, who are a part of various operations.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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