Glossary

What is ATA – Average Time to Abandon?

The percentage of calls that were not attended by agents in a call centre outsourcing business. It is directly proportional to the increase in call wait time; the longer is the wait or hold time, more are the chances of the call to get abandoned by the caller on the other end.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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