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Call centres deploy auto attendant so as to offer ease to callers. Basically, when a user calls, the AA or an auto attendant system direct the phone call depending on the user preference selected from a menu. The system is pre-configured with multiple choices for callers; for example, you must have heard “Press 1 for ABC or Press 2 for DEF” every once in while on the phone call. As the user selects an action, the AA system then atune itself with ACD (automated call distribution) to route calls to the concerned department or agent.
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