Glossary

What is Auto Greeting?

This feature allows users to hear a pre-recorded greeting message on the phone call. The concept of this system is to curtail the work load of call centre agents. When a user calls, an automated greeting is presented followed by a number of options to choose from. As the user selects his/her option, the call is further forwarded to either a queue, mailbox, extension or a concerned division.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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