Glossary

What is Automated Attendant?

This is an integral part of a Virtual PBX system. The role of an automated attendant is to welcome users on the phone call and route them to the relevant agent. All this is done without any human intervention. Call centres save the expense of hiring a full-time receptionist by using the automated attendant feature. The automated system also comprises of a myriad of options from which callers can choose the most appropriate alternative. Call centres utilize this system to serve organizations either in business hours or after-office timings or both. The most typical client of this system is the help desk division.

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