What is Automatic Call Distributor (ACD)?

This is one of the most commonly used technologically-backed systems in call centres. ACD is known to redirect the customer calls (both incoming and outgoing) to the most fitted agent. This is done by gathering customer details from the database, identifying the best-suited way to handle the call and sending it to the appropriate agent depending on the availability.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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