Glossary

What is Automatic Call Sequencer?

This is a system that not just answers the incoming calls but also tells the user that the call is being put on hold. It also keeps track of the time duration for which the caller has been put on hold. Attached to PBX, automatic call sequencer primarily informs the available call centre agents about the waiting calls via a flashlight. This device comes cheap and is able to keep a strong check on the average hold time metric.

Blogs

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