Glossary

What is Availability?

Simply said, this is the time call centre agents are free to address and handle customer calls. This metric is typically measured in %. Call centre owners keep a close check on this metric to find how many agents are available to take customer phone calls, thus reducing the long queues and average hold time significantly. Businesses avail outsourced customer support from call centres that are efficient and this ‘availability’ feat ensures the same.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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