Glossary

What is Available State?

This state represents that call centre agents are free and waiting for calls to arrive. Call centre managers ensure to track the performance of agents by keeping a close eye on this feature. A call centre that has more available agents means it is more competent and proficient in solving customer queries. Being in available state routes customer calls towards agents.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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