Glossary

What are Blended Agents?

Those support reps are deemed as blended agents that handle both incoming and outgoing calls. Generally, call centres appoint those job candidates for the blended process that have an extrovert personality and good communication skills.     

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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