What is Back-Office Optimisation (BOO)?

BOO is all about optimising back-office functions in a way that supports front office workflows. Back-office optimisation is instrumental as it enhances customer experience (CX) throughout the customer lifecycle.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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