What is Balanced Scorecard?

As far as call centres are concerned, balanced scorecard plays an important role in improving efficiency levels. It is also known as a performance management tool. By means of a balanced scorecard, call centre managers check whether the activities executed by the staff are up to the mark or not.    


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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