Glossary

What is Base Staff?

Businesses generally bag call centre services from a renowned vendor because of unavailability of resources like workforce, technology, etc. Specialised call centre service providers always manage their staff in a way that promises seamless operations. A minimum number of agents at a particular team to carry out operations is called Base Staff.   

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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