What is Benchmark ?

Benchmark means a point of reference which is used against factors that are supposed to be compared or accessed. In the call centre industry, the importance of benchmarking is quite high as it helps to raise the standard of services by shedding light on best-in-class practices and crucial metrics.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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