What is Best in Class?

Best in class, a benchmarking term, used by call centres to check whether the current level of services can be uplifted or not. By virtue of this, the quality of services can be enhanced to such level where it can be unsurpassable.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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