Glossary

What is Blended Agents?

Those support reps are deemed as blended agents that handle both incoming and outgoing calls. Generally, call centres appoint those job candidates for the blended process that have an extrovert personality and good communication skills.     

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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