Those support reps
are deemed as blended agents that handle both incoming and outgoing calls.
Generally, call centres appoint those job candidates for the blended process
that have an extrovert personality and good communication skills.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center