What is Blended AI?

Blended AI means using applications powered by artificial intelligence in tandem with human support agents to operate a customer service department with flying colours. Many prestigious call centre service providers consider blended AI as a helping hand because it guarantees the delivery of prodigious services.     


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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