What is Blocked Call?

When a call doesn’t get connected to support agents instantly, it is known as a blocked call. Generally, the number of blocked calls increases when ACD (automatic call distributor) system is set to block incoming calls from entering into the queue that is already reached to its maximum limit. 


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>