Glossary

What is Busy Hour?

Busy hour is the time period when the number of incoming support requests is on the peak. In brief, when the workload is at its highest level, that duration is called a busy hour. During the busy hour, the chances of call abandonment usually go up, thus, call centres take several measures so as to maintain the quality of support service.   

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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