Glossary

What are Call control variables?

Call centre variables are the number of calls answered in a queue. Controlling calls is a significant skill that all agents must possess. When a repetitive call is seen with no end to its query, solving the situation smartly to move on to other calls is not every agents’ cup of tea. This has to be done with grace and is a challenging task. Controlling call is basically getting the call centre representative the adequate information on time so that she/he can handle customers requests swiftly to solve issues on time and move on to other queries to enhance customer satisfaction.  

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

Read more>>