What are Chatbots?

The best example of Artificial Intelligence is a Chatbot, which conducts conversation with the customer as a living agent to solve their queries. With its help, businesses can reduce manual work of repetitive tasks and can automate them to bring better and efficient results. Chatbots talk to customers through messaging applications, websites, apps or mobiles. However, they only answer to some definite questions that are inbuilt in the system. Its question answer system leverages from Natural Language Processing (NLP) framing answers for the queries.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>