Glossary

What is Call?

The process of answering customer requests via telephone in a centralized office environment is the work of call centre services. These companies have agents that look after your customers’ “calls” over telephone and answer their issues related to business. When a company outsources its customer support service, these call centres come to help by handling all calls to solve business related issues of the customers swiftly to get better user-experience. Calls are basically business related queries by customers, and the agents who are experienced, answer these queries, and make sure to provide satisfactory results.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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