Glossary

What is Call Blending?

Termed as an element of outbound call centres, call blending has the capability to deliver both inbound and outbound calls impeccably. This process regulates outbound call volume based on inbound traffic with making an efficient contact centre/call centre services at work. Under this, when customer queries are low, outbound calls are generated automatically giving business efficiency. Call blending can lead to amplified agent efficiency, better staffing, and value-added customer service at work. The process has to be handled by an expert for accurate results as unprofessional staff can land the process in trouble with simple mistakes. Most importantly, dealing with both inbound and outbound calls is not the cup of tea of every agent, so it has to be considered by call centres.

Blogs

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